Terms of Use

Kaloa Terms of Use

Article 1 – Definitions

In these Terms, the following definitions apply:

  • Withdrawal period : period during which the consumer can exercise his right of withdrawal;

  • Consumer : a natural person not acting in the context of a commercial or professional activity and concluding a distance contract with the entrepreneur;

  • Day : calendar day;

  • Cancellation activities : distance contract relating to a series of products and/or services with delivery and/or purchase spread over time;

  • Durable data carrier : any means that allows the consumer or entrepreneur to store information for future reference, unchanged;

  • Right of withdrawal : the consumer's right to withdraw from the distance contract during the reflection period;

  • Entrepreneur : company or natural person, here Kaloa , offering products and/or services remotely;

  • Distance contract : agreement concluded within the framework of a sales system organized by the entrepreneur at a distance, without simultaneous physical presence;

  • Remote communication technology : means allowing the conclusion of a contract without physical presence;

  • General Conditions : these general conditions of Kaloa .

Article 2 – Identity of the contractor

Kaloa
Supplier address:
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Article 3 – Applicability

These terms and conditions apply to all offers, contracts, and distance orders between Kaloa and the consumer. They are accessible before the conclusion of the contract and may be provided on a durable or electronic medium. In the event of a contradiction between the specific and general terms and conditions, the version most favorable to the consumer shall prevail.

Article 4 – The offer

Offers are non-binding and subject to change. Descriptions are as accurate as possible, including images, but without guarantee of perfect correspondence (e.g., on-screen colors). Prices displayed do not include customs fees or import taxes. These fees remain the responsibility of the consumer.

Article 5 – The contract

The contract is concluded once the consumer has accepted the offer and the entrepreneur sends a confirmation. In the case of electronic orders, Kaloa takes security measures. In the event of unavailability, Kaloa reserves the right to cancel the order. Essential information is provided in a clear and legible manner.

Article 6 – Right of withdrawal

The consumer has 14 days from receipt of the product to exercise their right of withdrawal. The product must be returned complete, unused, and in its original packaging. Notification must be made in writing (email acceptable).

Article 7 – Costs in the event of withdrawal

Return costs are the responsibility of the consumer. In the event of a valid withdrawal, Kaloa will refund the amounts paid within 14 days of receipt of the return or proof of shipment.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal may be excluded for products:

  • personalized or custom-made,

  • hygienic (whose seal is broken),

  • perishable,

  • unsealed software or media,

  • newspapers or magazines,

  • services linked to a specific date or period (accommodation, leisure, etc.).

Article 9 – The price

Prices will not increase during the offer's validity unless VAT changes. Kaloa does not charge VAT for deliveries outside the EU; import taxes will be collected by postal or customs services. In the event of an obvious pricing error, Kaloa reserves the right to cancel the order.

Article 10 – Conformity and guarantee

The products supplied comply with the offer and legal requirements. Any complaints must be made within 14 days of receipt. Returns must be made in the original packaging. The warranty covers manufacturing defects, except for misuse, modification by the consumer, or unforeseen circumstances.

Article 11 – Delivery and execution

Delivery is made to the address provided by the consumer. The maximum delivery time is 30 days unless otherwise agreed. In the event of unavailability or delay, the consumer may request a refund. Kaloa assumes all risks until actual delivery.

Article 12 – Duration, termination and renewal

Permanent contracts can be terminated at any time with 10 days' notice. Fixed-term contracts cannot be tacitly renewed except for newspaper subscriptions. A contract of more than one year can be terminated after one year, with one month's notice.

Article 13 – Payment

Unless otherwise agreed, payment must be made within 7 working days of order or contract confirmation. Any inaccuracies must be reported immediately. In the event of non-payment, Kaloa may charge reasonable recovery fees.

Article 14 – Complaints

Complaints must be submitted within 7 days of noticing the problem. A response will be provided within 14 days. If processing takes longer, a provisional response will be provided. In the event of a dispute, an amicable resolution procedure is preferred.

Article 15 – Disputes

Contracts are governed exclusively by French law, even if the consumer resides abroad.