Return and Refund Policy

At Kaloa , we strive for 100% customer satisfaction. If you have any questions or issues regarding our shipping or product, please email us and our team will help you immediately.

● RETURN POLICY:

Exchange: 14 working days from the date of delivery in new condition with no visible wear. The buyer must bear the cost of returning the goods if the goods are not covered by our warranty against manufacturing defects and the exchange is not due to our error.

If for any reason you are not satisfied with the order you received, please contact us.

PLEASE NOTE : This warranty only covers manufacturing defects; it does not cover:

  • Damage due to an accident

  • Improper care

  • Normal wear and tear

  • Deterioration of colors and materials due to exposure to the sun.

Returns/exchanges of products that have been in contact with water will not be accepted.

● RETURN ADDRESS:

6-14 Rue Proudhon, 93210 Saint-Denis, France

● REFUND:

If you feel that the product you purchased does not meet the initial requirements, you have the option to request a refund.

You can get a refund if:

  • You are not satisfied with your order: You purchased your Kaloa products less than 14 days ago and you wish to return them. We will process the refund as soon as we receive the items from you.

  • The product you purchased is completely non-functional. You have not received your product within 60 business days or 90 business days.

● Please note:
*The following items are not returnable: bodysuits, lingerie and sleepwear, jewelry and accessories (excluding scarves and bags).

  • Items must be returned in their original packaging and in perfect condition.

  • Refunds are typically processed within 3-5 business days of receiving your returned item. Once the refund is processed, you will be sent a confirmation email.

  • The customer will only be charged once for shipping costs (this also applies to returns). The consumer will not be charged a backorder for returning the product.

Please submit a ticket to our support mail.

EXCHANGE AND RETURN

Not satisfied with your order? We're really sorry to hear that and would love to know what we can do to make you happy.

You can return your order up to 14 days and we will arrange for the purchase amount to be credited to your account within 5 working days of receiving the returned item.

Easy returns in 3 easy steps

Step 1 : Please contact our customer service via the contact form or send an email to support@kaloa-fr.com and include your order number.

Step 2 : Submit your order.
Send the shipments with the completed return form to the address indicated on the return form. Be sure to provide the package with a track and trace code. As the sender, you are responsible and we do not want any misunderstandings.

Step 3 : Receipt of the purchase amount in your bank account.
As soon as we receive the package, we will ensure that the purchase amount is transferred to your bank account within 5 working days.