Shipping Policy

SHIPPING DETAILS

At Kaloa , our goal is to offer you the best delivery options, wherever you live. We deliver to hundreds of customers every day and can offer you the highest level of responsiveness.

WHAT IS THE DELIVERY TIME?

The delivery time consists of two periods:

• Processing time : Your order will be verified, approved, and packaged within 2 to 3 business days of your order. Your package will then be prepared for shipping.

• Delivery time : Once the package has been collected by our carrier, the delivery time is 9 to 12 days. The package is sent by the local post office.
  All delivery times do not include customs clearance. Delays may occur during peak periods such as Christmas or Black Friday.

HOW MUCH DOES DELIVERY COST?

We offer our customers worldwide free tracked delivery . This service includes insurance against theft, loss or damage to the package .

WHERE IS MY PACKAGE?

Once your package has been shipped, you will receive an email containing a tracking number . You can use this number to track your order here:
👉 https://www.17track.net/fr

For logistical reasons, the shipment may be delivered in several installments.

MY TRACKING NUMBER IS NOT WORKING?

It may take up to 5 business days for your package to be updated. Please be patient. If the tracking does not show any information, please contact our customer service .